Shipping policy
Shipping Policy
Where we ship
We currently ship within Australia only.
Shipping costs
- Subscriptions: free shipping on every order.
- One-off orders: [$X flat rate / free over $X].
Shipping costs are shown at checkout before you pay.
Processing time
Orders are packed and dispatched within [1–2] business days (Monday to Friday, excluding public holidays). Orders placed after [time] or on weekends are dispatched the next business day.
Delivery times
We ship with [Australia Post]. Once dispatched, delivery usually takes:
- Metro areas: [2–5] business days
- Regional and remote areas: [4–10] business days
These are estimates only. Delays can happen during busy periods or because of events outside our control.
Tracking
You’ll receive an email with your tracking number once your order has been dispatched.
Subscription deliveries
Subscription orders are processed on your billing date and dispatched within the same timeframes as one-off orders.
Address details
Please check your delivery address carefully at checkout. If you notice a mistake, email us at [email] as soon as possible, and we’ll do our best to update it before dispatch. We can’t be responsible for orders sent to an incorrect address provided at checkout.
Lost or damaged parcels
If your parcel hasn’t arrived within [10] business days of dispatch, or arrives damaged, contact us at [email] with your order number and we’ll help sort it out. See our Refund Policy for more on damaged items.
Questions
Email info@duelle.com.au and we’ll get back to you within 1–2 business days.
